Desktop Support Engineer - Wellington

Wellington-based
Mix of Dedicated Onsite & Client-Facing Work
Strong Tech + People Skills Required

What's in it for you?

  • A varied role with strong client relationships at its core

  • Supportive, people-focused work culture

  • Health Insurance for you and your family

  • A chance to grow your technical skills and step up with initiative

  • Competitive salary with room to grow

  • Training, development, and progression opportunities

About CNS

At CNS, we are more than just an IT solutions provider, we're a team dedicated to delivering innovative, secure, and scalable technology solutions that empower businesses. The CNS Way is built on integrity, purpose, and capability.

We are looking for a skilled and personable Desktop Support Engineer to join our Wellington-based team. If you're someone who loves solving problems, thrives on building strong client relationships, and enjoys being the trusted go-to for all things IT, this could be your next move.

About the role

This is a hands-on, client-facing position. You will be part of a fortnightly rotation, spending two weeks onsite supporting a key client, followed by two weeks providing remote support to a range of other valued clients. From troubleshooting tech issues to deploying new devices, your work will help keep client operations running smoothly.

What you'll be doing

  • Providing onsite desktop support for hardware, software, and network issues

  • Resolving IT tickets and escalating where needed

  • Setting up and maintaining IT equipment for end users

  • Performing regular maintenance - patches, updates, and virus removal

  • Installing and deploying new systems with minimal disruption

  • Assisting project team as required

  • Keeping accurate documentation of support activities

  • Proactively identifying and resolving potential issues

  • Being the friendly, reliable face of IT support for clients

What you'll bring

Bachelor's Degree in Information Technology, Computer Science or related field (or related experience)

3+ years' experience in IT support or desktop support ideally with experience in onsite or client-facing roles

  • Strong Windows support skills (Linux experience a bonus)

  • Knowledge of Active Directory, Office 365, and desktop apps

  • Strong networking (LAN, Wi-Fi, VPN)

  • Clear communicator with a calm, customer-first approach

  • Able to work independently and solve problems on the go

  • Certifications like Microsoft, Azure, Sophos or ITIL are a bonus. PowerShell or scripting experience is great too.

Sound like you?

We'd love to hear from you. Apply now or give the team at People Passion a call on 0800 HR FOR U if you have any questions.

People Passion