Service Coordinator - Penrose

What we offer you:

  • A Friendly & Supportive Team: We pride ourselves on a positive workplace culture, with regular coaching sessions and feedback to help you grow in your role.

  • Opportunities for Development: Develop new skills and gain experience working with industry-leading software systems.

  • Competitive Remuneration: We offer a competitive salary that reflects your skills and experience.

  • Hours: Monday to Friday, 7:00 am to 3:30 pm - Flexibility to work different hours by agreement

  • Active Social Club: Get involved in team events and social activities throughout the year.

  • Transport options: Free, secure, onsite, reserved car parking. - Our central office is only 2 minutes from the Penrose Train station.

Who we are:

Dalton Electrical is a proud, family-owned business that has been providing electrical and automation services to New Zealand's largest and most innovative manufacturers for over 50 years. We are proud to have been named the Employer of the Year category in the 2025 2degrees Auckland Business Awards, a recognition of our exceptional people practices and positive workplace culture.

 You will be responsible for: Service Coordinator

The role:

Reporting to the Service Leaders, this role provides administrative and coordination support across service operations. You will be the central point of contact for customers, technicians and internal stakeholders, ensuring jobs are scheduled, communicated and completed to a high standard.

This is a hands on, fast paced role suited to someone who enjoys coordination, problem solving and being part of a high performing team.

 Key responsibilities:

  • Liaise with clients to confirm appointments, provide updates and resolve service related queries

  • Build strong relationships with customers to promote Dalton Electrical and maintain trust

  • Schedule and dispatch service technicians, electricians and apprentices

  • Ensure jobs are accurately logged, managed and completed in simPRO

  • Maintain work in progress, job notes, compliance records and service documentation

  • Prepare work orders, service reports and assist with invoicing and job costing

  • Coordinate materials, monitor stock levels and liaise with suppliers

  • Support onboarding, training bookings and staff inductions

  • Assist with WHS documentation and health and safety processes

  • Maintain accurate records for audit and regulatory purposes

  • Prepare spreadsheets, reports and client documentation using Microsoft tools

  • Support Service Leaders and supervisors to achieve operational and strategic goals

  • Keep health and safety front of mind at all times

  • Use company systems effectively to manage health and safety requirements

  • Participate in incident investigations as required

  • Promote a culture of safety, open communication and accountability

 What we are looking for:

  • Strong administration and coordination experience, ideally in a service or trade environment

  • High attention to detail and excellent organisational skills

  • A proactive, solution focused approach

  • Ability to manage competing priorities under pressure

  • Strong communication skills and a professional customer focused manner

  • Confidence working in simPRO and Microsoft Office, or willingness to learn quickly

  • A team focused attitude aligned with Dalton Electrical's values

If you are an organised, motivated Service Coordinator who takes pride in delivering great service and supporting a high performing team, we would love to hear from you.

APPLY NOW  and take the next step with Dalton Electrical.

 Check out our video: https://www.youtube.com/watch?v=OwkDH3XE3yo

APPLY NOW!
People Passion