Account Manager - Auckland

Auckland | Full-time | Hybrid (3+ days in office)

We're looking for an Account Manager who thrives on building trusted client relationships, shaping smart technical solutions, and delivering real business outcomes.

If you enjoy being the link between clients, IT engineering, and strategy and want to work with a business expanding its impact in the energy sector, this role could be a great fit.

Why join CNS?

CNS is a growing technology partner supporting businesses with secure, modern IT environments. With increasing involvement in the energy sector, the team is helping organisations navigate complex infrastructure, security, and digital transformation challenges.

This is an opportunity to step into a role where your ideas matter and where you can help shape both client outcomes and the future growth of the business.

What's on offer:

  • Genuine variety, every client environment and challenge is different

  • Strong, long-term client relationships where you can influence strategy

  • A collaborative team of experienced engineers and leaders

  • Hybrid working environment

  • A growing business with unique solution offerings

  • Increasing opportunities within the energy sector working with a team with industry expertise

  • A supportive, experienced team focused on raising the bar

About the role

In this role, you'll act as a trusted technical advisor for a portfolio of clients, ensuring their IT environment supports their business goals.

You'll take the lead on understanding each client's landscape, identifying opportunities for improvement, and designing solutions that deliver meaningful outcomes. Working closely with Senior Engineers, you'll help scope solutions, guide decision-making, and ensure delivery aligns with expectations.

You'll also facilitate Monthly Account Meetings, Quarterly Business Reviews (QBRs), and Annual IT Strategy sessions, helping clients plan ahead and make confident technology decisions.

This is a hands-on, relationship-focused role where technical confidence, commercial thinking, and strong communication are key.

What you'll be doing

  • Build strong, trusted relationships with key clients

  • Understand each client's IT landscape and translate needs into practical, high-value solutions

  • Lead pre-sales scoping and collaborate closely with Senior Engineers

  • Support onboarding, issue escalation, and continuous improvement

  • Facilitate Monthly Account Meetings, QBRs, and Annual Strategy Reviews

  • Identify opportunities for improvement, innovation, and service expansion

  • Maintain clear, accurate documentation and reporting

What you'll bring

  • 3+ years' experience in IT Account Management and/or Engineering/Technical with Sales or Pre-sales exposure

  • Strong understanding of IT infrastructure, cloud services, cybersecurity, and managed services

  • Ability to explain complex technical ideas clearly to non-technical stakeholders

  • Solid Microsoft licensing knowledge and comfort with vendor pricing models

  • Strong commercial awareness, attention to detail, and relationship-building skills

A mindset that reflects how we work:

  • Own the outcome

  • One team

  • Raise the bar

Tools & systems you'll use

Accelo, Microsoft 365, CoPilot, Excel, Power BI, SharePoint, Teams, and OneDrive.

If you're motivated by impact, trusted relationships, and delivering smart technical solutions that genuinely help businesses succeed, we'd love to hear from you.

Apply now or give the team at People Passion a call on 0800 HR FOR U if you'd like to learn more.

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People Passion