Customer & Apparel Coordinator - New Plymouth
Are you someone who enjoys working with people, thrives on variety and takes pride in keeping things accurate and organised?
Apparel HQ are looking for a Customer & Apparel Coordinator to join their thriving New Plymouth team. This is a varied, hands-on role combining customer service, order coordination and administration, with responsibility for supporting the day-to-day running of the retail store.
You will become the friendly face customers see when they walk through the door, while also working behind the scenes to coordinate orders, respond to enquiries, maintain accurate information and ensure everything keeps moving smoothly. If you enjoy working with people, take pride in getting the details right and love keeping things organised, this could be the role for you.
About the role
Reporting to the Directors, you will be at the heart of the customer experience, supporting customers in-store, over the phone and via email while coordinating their orders from initial enquiry right through to completion.
You will work across school uniforms, sports and club apparel, teamwear and workwear, making sure orders are accurate, customers are kept informed and everything keeps moving behind the scenes.
Some of your responsibilities will include:
Providing friendly and responsive customer service in-store, over the phone and via email
Coordinating customer orders from enquiry through to completion
Accurately processing orders and checking sizing, quantities, branding and customer requirements
Keeping customers updated and following up when needed
Supporting the wider team with quotes, documentation and general administration
Keeping the retail store organised, welcoming and running smoothly
Building great relationships with local schools, clubs, businesses and organisations
About you
You might come from administration, customer service, sales support or a similar coordination role. What matters most is that you are organised, accurate and great with people. The ideal candidate will bring:
Strong administration and organisational skills
Excellent attention to detail and accuracy
Confidence juggling multiple orders and priorities
Great written and verbal communication skills
A friendly, proactive approach to customer service
Good computer skills and confidence in learning new systems
Strong initiative and the ability to observe and see what needs doing
Experience with CRM or order management systems would be a bonus, as would an interest in sport, apparel or the local community.
Why Apparel HQ?
Apparel HQ works with schools, sports clubs, businesses and community organisations to provide uniforms, teamwear, workwear, sportswear and other apparel solutions. Based in central New Plymouth, they are a close-knit local business that prides themselves on friendly, responsive service and making things easy for their customers. To find out more, check out our website here: https://apparelhq.co.nz
This is a great opportunity to join a team where you will enjoy plenty of variety, build strong relationships with customers and take ownership of keeping orders and administration moving smoothly. If you are someone who takes pride in getting the details right, enjoys helping people and loves staying organised, we would love to hear from you.
Apply now with your CV and a cover letter telling us why you are the right fit. If you would like to learn more before applying, we would love to hear from you. Contact the team at People Passion on 0800 HR FOR U (0800 473 678) for a confidential chat.
