Customer Relationship Manager - New Plymouth

Lead a customer focused team. Build lasting customer relationships. Help shape the future of customer experience.

This is an exciting opportunity to join Nexans, a global leader in cable manufacturing and electrification solutions.

As our Customer Relationship Manager, you will lead the Customer Solutions team while building strong relationships with key customers and internal stakeholders to deliver an exceptional customer experience. This is a hands-on leadership role where you will have the opportunity to influence customer outcomes, drive continuous improvement, and play a key role in shaping the future of customer service at Nexans.

 

What can we offer you?

  • Competitive remuneration package

  • Extensive professional development opportunities

  • Superannuation, life, critical illness, and income protection insurance

  • Medical insurance with UniMed, annual skin checks, and free vaccinations

  • Wellness programme and wellbeing initiatives

  • Long service leave

  • Long-term career development within a global organisation

  • Stable and secure employment in a highly specialised industry

 

The Position

This is a varied leadership role where you will coach and develop the customer solutions team while working collaboratively across the business to deliver outstanding customer outcomes.

Your responsibilities will include:

  • Leading, coaching, and developing the Customer Solutions team to deliver exceptional customer service

  • Building strong relationships with Nexans' Platinum customers and key business partners

  • Working collaboratively across the Sales, Supply Chain, Warehousing, and Operations teams to ensure customer commitments are consistently delivered

  • Driving process improvements, increasing system utilisation, and improving workflow efficiencies

  • Providing visibility of customer priorities, order status, and business risks

  • Supporting the ongoing development of CRM and reporting processes that improve both customer and business outcomes

  • Taking ownership of customer service levels and ensuring service level agreements are consistently achieved

  • Managing the order book to ensure customer commitments, priorities and delivery expectations are effectively coordinated

  • Supporting demand forecasting and planning activities by working closely with Sales, Supply Chain and Operations

This is an opportunity to step into a role where you will have genuine influence. You will lead an experienced team, work closely with customers, contribute to business improvement initiatives, and help shape how Nexans continues to deliver an industry-leading customer experience.

 

About Nexans

Nexans is leading the charge towards a more electrified future. For more than 120 years, Nexans has been at the forefront of innovation, delivering advanced cabling and connectivity solutions that help create a safer, more sustainable, renewable, and connected world.

With approximately 140 employees across New Zealand, Nexans combines the strength of a global organisation with the culture of a close-knit local team. As a values-driven organisation, Nexans is committed to putting customers first while creating an environment where its people can thrive.

 

Our Ideal Customer Relationship Manager

You will likely come from a customer service leadership, customer relationship management, account management, supply chain, logistics, or operations leadership background within manufacturing, distribution or a similar environment.

You will also have:

  • Proven experience leading, coaching, and developing high-performing teams

  • A passion for building long-term customer relationships and delivering exceptional customer service

  • Strong stakeholder management skills with the ability to influence across multiple business functions

  • Experience driving process improvements and implementing practical solutions

  • Confidence working with ERP, CRM, and other business systems

  • Strong commercial awareness and the ability to balance customer needs with business priorities

  • Experience managing service level agreements, customer order management, or forecasting processes

  • An understanding of supply chain planning and customer fulfilment would be highly regarded

Most importantly, you will:

  • Be an authentic and engaging leader who enjoys developing others

  • Take ownership and accountability for delivering outstanding customer outcomes

  • Build trusted relationships with both customers and internal stakeholders

  • Be proactive, solutions-focused, and comfortable leading change

  • Thrive in a collaborative environment where continuous improvement is valued

 

Ready to make an impact?

If you are looking for a leadership opportunity where you can develop a customer focused team, build lasting customer relationships, and contribute to a globally recognised organisation that is investing in its people and its future, we would love to hear from you.

Apply now with your CV and Cover Letter via the link! If you have any questions, you can call our Recruitment Partner on 0800 HR FOR U.

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