Customer Services & Supply Chain Coordinator – East Tamaki
What can we offer you?
Competitive salary
Career progression within a reputable FMCG importing business
A supportive, small team with a genuine family feel culture
Onsite parking
Exposure to innovative international food brands
About Acorn Group
Acorn is a well-established company in Aotearoa New Zealand. From small beginnings, we've grown into a respected NZ FMCG business with a passion for "making better happen." Acorn wishes to build on its current success to grow and create its future, embracing local and global challenges and seizing opportunities to deliver the strategic plan.
About the role
Acorn Group is looking for a Customer Services & Supply Chain Coordinator to join the Auckland team and support the continued growth of the business. They will be primarily responsible for providing frontline customer service support while ensuring the smooth coordination of order processing, warehouse communication, and supply chain operations. This role acts as a key liaison between customers, internal teams, and the 3PL warehouses to ensure timely order fulfilment, accurate invoicing, and effective issue resolution.
Some key day to day tasks
Process daily sales and sample orders and ensure they are submitted to the 3PL warehouse on time
Liaise with warehouse teams to ensure orders are dispatched and delivered as scheduled
Monitor order status, track deliveries and follow up on proof of delivery documentation
Investigate delivery delays, damaged goods or stock discrepancies and coordinate solutions
Manage customer enquiries and provide timely updates on orders or stock availability
Process customer credits and assist with complaint resolution
Communicate with internal teams regarding order issues, stock levels or supply constraints
Support inventory coordination and assist with stocktakes where required
Support daily office operations by organising meetings, managing office supplies, coordinating deliveries, and liaising with service providers.
Provide general administrative and office support to the wider team
The ideal experience
At least 2 years experience in a customer service, supply chain, logistics, or operations coordination role, preferably within an FMCG environment.
Experience working with order processing systems and inventory management platforms (e.g. CIN7 or similar ERP systems).
Experience liaising with third-party logistics (3PL) providers, customers, and internal stakeholders.
Demonstrated ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
Skills & Competencies
Excellent customer service and communication skills, both written and verbal.
High level of organisation, attention to detail, and accuracy.
Ability to problem solve and investigate issues, including delivery delays, stock discrepancies, and customer claims.
Strong administrative and coordination skills, with the ability to manage multiple operational processes simultaneously.
Proficiency in Microsoft Office (Excel, Outlook, Word) and business systems.
Ability to work collaboratively across teams and build effective working relationships with internal and external stakeholders.
Personal Attributes
Proactive and solution-focused approach.
Strong sense of accountability and ownership.
Ability to prioritise workload and remain calm under pressure.
Team player
Professional & approachable
Why join Acorn?
This role offers the chance to be part of a growing FMCG business where you can contribute across both customer service and supply chain operations. You will work closely with a supportive team and gain exposure to the importing and distribution of premium international food brands.
If you enjoy a varied role where no two days are the same and you can make a real impact on customer experience and operational success, we would love to hear from you.
Apply now
Please apply via the link below and include your CV and cover letter. For an initial confidential conversation, please call 0800 HR FOR U.