Service and Warranty Administrator
About Broshmik Trucks
Our mission is to be the class standard in Scania repairs and servicing within New Zealand. We are proud to call some of the flagship Scania fleets in New Zealand our customers, and we have a passion for making trucks look dapper and centre-fold worthy.
We were the Scania Dealer of the Year for 2023 following on from obtaining the Most Improved Dealer award for 2022. Our rockstar team have been key to making this happen - and as we keep growing, we are looking for another legend to help keep our workshop running like clockwork.
About the Role
This is a hands-on administration role supporting our workshop. Your main focus is processing technician job cards and converting them into either warranty claims or customer invoices - accurately, on time, and with the right supporting documentation.
You will work closely with our technicians, service team and suppliers to make sure every job is captured correctly, warranty claims are submitted promptly, and customers are invoiced clearly and professionally. If you enjoy being the person who brings order to the details (and loves a good checklist), you will thrive here.
What You Will Be Responsible For
Review, quality-check and process technician job cards (labour, parts, notes and supporting documents)
Prepare and submit warranty claims, ensuring compliance with warranty policy and required evidence
Create accurate customer invoices from completed job cards, including correct labour rates, parts, sundries and descriptions
Follow up with technicians and team leaders to clarify work performed, obtain missing information and close jobs cleanly
Track the status of warranty claims, respond to queries, and help resolve claim rejections or adjustments
Maintain accurate service records, claim documentation and audit-ready files
Support the workshop team with general service administration as required (e.g., filing, data entry, reporting)
What You Need to Succeed
To knock this role out of the park, you will ideally have:
Proven administration experience in a service/workshop environment (automotive, heavy automotive, machinery or similar), or strong transferable invoicing/claims processing experience
A high level of accuracy and attention to detail - you pick up missing info and inconsistencies quickly
Confidence using computer systems and learning new platforms (dealer management software, email, spreadsheets)
Strong written communication - you can turn technical notes into clear invoice descriptions and claim narratives
Ability to manage multiple jobs at once and work to deadlines without losing quality
A friendly, professional attitude and the confidence to chase information when it is needed
A continuous improvement mindset - you like building better processes, not just following them
Experience with warranty processing, parts and service administration or heavy vehicle workshops is a bonus - but not essential. If you have the right attitude and the detail-focus, we can train you.
Why Join the Broshmik Team?
Competitive compensation in line with skills and experience
Training and upskilling opportunities (we want you to grow with us)
Bacon Bagel Friday's once a month - they are dang good
Annual health checks
A fantastic team and culture - we have lives outside of work and we will support yours too
Our Recruitment Process
We try to keep things simple: an informal interview (including a walk through the workshop), followed by reference checks and a formal application process through our friendly HR team.
If this sounds like you, we would love to hear from you. Please apply with your CV and a short note about why you would be a great fit.
#SCR-carolyn-roberts